Refund Policy
We want to make your experience simple and fair. This policy explains when you can get a refund for services booked on our platform.
Our Commitment to Fairness
At All Time Buddy, we want to make your experience simple and fair. This policy explains when you can get a refund for services booked on our platform ("Platform").
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1. General Refund Policy
All payments made on the Platform are non-refundable unless:
- All Time Buddy determines that a refund is appropriate based on specific circumstances, such as service disruptions or errors.
- Refunds are required by applicable laws.
Refunds, if approved, are at the sole discretion of All Time Buddy and evaluated on a case-by-case basis to ensure fairness.
2. When Refunds Are Given
Payment Issues
Overcharges or duplicate payments made during booking.
Incomplete Service
The service was incomplete or not as described in the booking.
Service Not Delivered
Provider failed to show up or deliver the promised service.
3. When Refunds Are Not Given
Personal Expectations
The service was delivered as described but didn't meet personal expectations.
Late Cancellation
You canceled too late or didn't show up for the appointment.
Incorrect Details
Incorrect details were provided during booking causing service issues.
4. How to Request a Refund
Contact us at alltimebuddybhopal@gmail.com within 7 days of the service
Share your booking ID and reason for the refund
We'll review your request and respond within 5-7 days
Approved refunds processed within 7-10 days for digital payments
5. Cancellation Rules
- Free Cancellation: Cancel before the provider confirms for a full refund.
- Late Cancellation: Fees may apply if canceled after confirmation.
- No-Show: No refund if you don't show up or cancel after the provider arrives.
6. Special Cases
In case of disruptions, we may offer refunds or credits at our discretion. Refunds for promotional bookings follow the promotion's terms.
7. Contact Us
We're here to help! Reach out to us for any refund-related queries: